Calls
Answered professionally in your business name.
Managed human front desk
Your front desk.
Handled by real people.
Calls, bookings, messages and routine admin handled by a trained human FrontDesk team — without hiring a full-time receptionist.
From £499 + VAT / month
See FrontDesk in action.
THE EXPLAINERYour business keeps moving.
Even when you’re busy.
FrontDesk handles the calls, bookings and routine customer admin that interrupt your day.
Appointments
Bookings, cancellations and rescheduling handled for you.
Messages
Accurate messages captured and routed to the right person.
Routine admin
Agreed customer and inbox tasks handled by your FrontDesk team.
More time for the work only you can do.
Let FrontDesk handle the interruptions while you focus on the patients in front of you.
How it works
From introduction
to live FrontDesk.
We learn your business.
Your services, team, opening hours, pricing, booking rules and escalation procedures.
We build your FrontDesk Playbook.
A clear operating guide showing exactly how your calls, bookings and enquiries should be handled.
We test it with you.
Systems access, test calls, scenarios and escalation routes are checked before launch.
We go live.
Your trained FrontDesk team starts handling agreed customer interactions.
Human support
Not another
AI receptionist.
Your callers speak to real people trained to represent your clinic professionally.
Human conversation. Human judgement. Managed service.
You don’t manage the receptionist.
We do.
We recruit, train, support and manage the FrontDesk team. You get the service.
01 / Trained
Team members learn your FrontDesk Playbook before handling customers.
02 / Managed
We oversee service quality, procedures and day-to-day delivery.
03 / Covered
Your service is designed around continuity rather than dependence on one individual.
Security
Careful with access.
Clear about control.
FrontDesk is designed around controlled system access and documented working procedures.
Controlled access
Individual accounts and restricted permissions.
Managed working environment
Customer systems accessed through controlled business infrastructure.
No unnecessary local storage
Access is designed to minimise customer information being stored on agent devices.
For clinics
More time for the patient in front of you.
Calls, appointment bookings, cancellations, messages and routine administration handled while clinicians stay focused on care.
FrontDesk provides administrative support only. Our team does not provide clinical advice.
Simple pricing
A front desk that grows
with your clinic.
Choose the level of support that fits your clinic today. Upgrade as your call, booking and administrative workload grows.
Essential
£499+ VAT / month
Managed FrontDesk support for smaller clinics that need reliable help with everyday calls, bookings and routine administration.
Included in your plan:
- Managed human FrontDesk support
- Calls answered professionally in your clinic name
- Appointment bookings
- Cancellations and rescheduling
- Customer and patient messages
- Routine agreed inbox and admin tasks
- FrontDesk Playbook
- Trained and managed team
- Backup service coverage
MOST POPULAR
Plus
£799+ VAT / month
More FrontDesk capacity for busy clinics with higher call, booking, message and administrative demand.
Everything in Essential, plus:
- Higher service capacity
- Priority call and message handling
- Broader agreed administrative support
- Priority workflow setup
- Monthly activity reporting
- Enhanced FrontDesk support for busier periods
This remains a managed shared FrontDesk service, but with greater capacity and priority handling.
Choose PlusBest for busy clinics
Dedicated
£999+ VAT / month
Your own primary FrontDesk Executive, dedicated to supporting your clinic during agreed service hours and managed by Stackryx.
Your own dedicated FrontDesk Executive. Managed by us.
Included in your plan:
- Dedicated primary FrontDesk Executive
- Calls answered in your clinic name
- Appointment booking, cancellation and rescheduling
- Patient and customer messages
- Inbox and routine administrative support
- Clinic system / CRM updates where agreed
- Custom FrontDesk Playbook
- Managed onboarding and training
- Quality oversight by Stackryx
- Holiday and sickness backup cover
- Monthly service review
A trained FrontDesk Executive dedicated to your business during agreed service hours, with managed backup cover when required.
Talk to usBest for clinics wanting dedicated support
All plans are subject to a fair-use policy based on call, message and administrative workload. We agree expected usage and service requirements with you before your FrontDesk goes live.
Need something different? Talk to us about a tailored FrontDesk setup.
Book a 15-minute introductionTake the front desk
off your plate.
You focus on your customers.
We’ll handle the front desk.