Controlled access
Individual accounts and restricted permissions.
Security at FrontDesk
Careful with access.
Clear about control.
FrontDesk is designed around controlled system access and documented working procedures. We agree how your systems and customer information should be handled before going live.
Managed working environment
Customer systems accessed through controlled business infrastructure.
No unnecessary local storage
Access is designed to minimise customer information being stored on agent devices.
Built around your
working rules.
Your FrontDesk Playbook sets out how calls, bookings and enquiries should be handled. System access, test scenarios and escalation routes are checked with you before launch.
Specific access arrangements depend on your systems and the agreed service setup. Ask us how this would work for your business.
Discuss your setup